Returns



You have 7 days to return the item/s you purchased if you are not completely happy with them, counting since the day you received them. We can only accept items that have not been wore or damaged. We encourage you to try on your items when you receive them and remember not to cut the labels until you are sure you are keeping the article.

It is ok to change your mind and prefer size or colour. Just remember we cannot exchange item for item. We will give you back the full amount you spent and you will need to purchase the new item you have chosen. Always use the internet site to purchase the new item as we cannot take orders by post or any other method.

To return an item you must do the following:

Download the returns from our website by clicking here.

Put the item you wish to return back in the original box, together with the returns form and the original packaging. Make sure you close it safely. We encourage you to use a well known courier.

As soon as we receive your return we will check that the item is in perfecto conditions and we will process the full refund immediately. You will receive the money through the same mean that you used to pay (Card or Paypal). Some cards take up to 14 days to process the order so be patient if you see that your money takes a bit longer that you expected.

If you have any questions regarding our returns policy or the refund is taking longer than expected you can contact us on info@malbac.com